Terms

The short version

These terms are an agreement between you and Carmie Inc. (“CARMIE”, “we”). They cover this website, the waitlist, pre-orders of the Nono doll, and Nono's online side once it opens. By using the site or placing an order, you agree to them.

Who can buy

Nono is a collectible for ages 15 and up. It is not designed as a toy for young children. To place an order you must be 18 or older, or have a parent or guardian place it with you. The online side is for adults 18 and over.

The waitlist

Joining the waitlist means we may email you about Nono, including when pre-orders open. It does not reserve a doll or a price. You can leave at any time by writing to hello@carmieworld.com.

Pre-orders

• A pre-order is an order for a doll that has not shipped yet. The price, taxes and shipping cost are shown at checkout before you pay.
• Payment is taken at checkout through Shopify. We do not see or store your full card number.
• Each order shows an estimated ship date. If we cannot ship by that date, we will email you with a new date and you can choose to wait or cancel for a full refund. If we cannot give a new date, or you do not agree to a long delay, we will cancel the order and refund you.
• You can cancel a pre-order for a full refund any time before it ships by writing to hello@carmieworld.com with your order number.
• The first run is 1,000 numbered dolls. Numbers are assigned when dolls are packed, so a specific number cannot be chosen.
• The hair color you pick before ordering is what we pack. Every first-run Nono comes with the same outfit and beanie. Pictures on the site are concept art, and the finished doll may differ slightly.

Shipping, returns and damage

• Where we ship, and what it costs, is shown at checkout.
• If your Nono arrives damaged, or is not what you ordered, write to us within 30 days of delivery with your order number and a photo. We will replace it or refund you, and we cover the return shipping.
• For any other return, write to us within 30 days of delivery. The doll must be unused and in its original packaging. We refund the price of the doll; return shipping is paid by you.
• Refunds go back to the original payment method.

Nono's online side

Tapping your phone to the doll opens Nono's online side. It is in development, and it will open after the dolls ship. When it opens, the first release is included with the doll. Features may change, and some may be added later as paid extras; you will always see the price before paying for anything.

Nono's online behaviour is generated by software. Nono is a fictional character, and what Nono says or does online can be unexpected. It is not advice and should not be relied on.

If you send Nono a sentence, a photo or anything else, you keep ownership of it and give us permission to store and use it to run Nono's online side for you. Only send things you have the right to share, and nothing unlawful, hateful or about someone else's private life.

Our work

CARMIE, Nono, the doll design, the characters, the art and this website belong to Carmie Inc. Buying a doll does not give you rights to use them commercially. Sharing photos and videos of your own Nono is welcome.

Limits

We work hard to keep the site and the online side running, but we provide them as they are and cannot promise they will always be available or free of errors. To the extent the law allows, our total responsibility for any claim about a purchase is limited to the amount you paid for it. Nothing in these terms limits rights you have under consumer protection law.

Law

These terms are governed by the laws of California. Any dispute goes to the state or federal courts in San Mateo County, California, unless the law where you live gives you the right to bring it locally.

Changes

We may update these terms. The date at the top shows the latest version. Orders are covered by the terms in place when you placed them.

Contact

Carmie Inc., Menlo Park, California. hello@carmieworld.com